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Hosted plans are Free, Pro, Ultra, and Enterprise. Starter is a legacy alias of Pro in the backend. It is not a separate public plan. Unlimited is a backend entitlement with no memory cap. It is not a self-serve checkout plan. Enterprise is contact-only and can be mapped to that entitlement. Self-hosting is a deployment mode. Hosted plan caps do not apply to a backend you operate unless you enforce them yourself.

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Public prices

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Usage and retention

Your memory allowance counts active memories outside knowledge bases. Archived memories and knowledge-base chunks do not count. See Usage and allowances for memory, message, asset, checkpoint, and request caps, and How Memory Works for retention and archiving. Raw uploaded files are not placed in model context. Recall uses derived text, transcripts, summaries, and metadata. Enterprise lists custom limits, retention, asset storage, multi-seat use, deployment, and dedicated support. Discuss those requirements before choosing a plan.

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Common mistakes

  • Comparing the total active count to your allowance: that total can include knowledge-base chunks. Use the non-KB usage figure.
  • Treating a support tier as a paid plan: Full, Capture, Tools, and Hosted describe client capabilities. They are separate from billing.
  • Assuming an upgrade enables injection: injection remains opt-in on supported hosts. See Support Tiers.
  • Looking for Unlimited at checkout: it is an entitlement, not a self-serve plan. Contact us for Enterprise requirements.